Legal
Privacy Requests and Complaints
1. Contact us
Email info@mskguestbook.com or write to:
MSK GUESTBOOK LIMITED
66-68 Inverness Terrace
London, England, W2 3LB
No particular wording, form or account is required. Please do not send passwords, complete payment-card details or identity-document images with an initial enquiry.
2. Requests to exercise rights
You may request:
- Access to your personal information (subject access request)
- Correction of inaccurate information
- Deletion of your information where we have no lawful reason to keep it
- Restriction of processing while a dispute is resolved
- A portable copy of information you provided to us
- Objection to processing based on legitimate interests or to direct marketing
- Withdrawal of consent you have previously given
We normally respond within one calendar month. If a request is complex we may extend this by a further two months and will explain the extension. We may ask for proportionate confirmation of your identity where necessary.
If a request concerns information controlled by an accommodation provider or another customer organisation, we will help identify that organisation so you can direct your request appropriately.
3. Data protection complaints
We acknowledge a data protection complaint within 30 days of receipt. We investigate appropriately and provide our outcome without undue delay. If you are not satisfied with our response, you may escalate to the independent routes described in clause 4.
4. Independent complaint routes
You may complain to the UK Information Commissioner's Office (ICO) at any time:
You do not have to complete our internal process before exercising those rights or contacting the ICO. If you live or work in another country, you may also have the right to complain to the relevant supervisory authority in that country.